Thule Xsporter Pro Multi-Height Aluminum Truck Rack w/Load Stops & Locks - Black - 500XTB

SHIPPING

Shipping Policy: All products sold on the shopping cart are shipped by UPS, USPS, or Freight. IAG reserves the right to choose the lowest cost shipping method when free shipping is offered, despite the customer's selection of the free method. All packages over $100 include shipping insurance in case they are lost or damaged. USPS requires signature confirmation on all insured orders over $200.00. UPS tracking numbers are automatically generated when a package ships and the number is sent to the email address you provided. If a package's contents is damaged during shipping please notify the shipping driver and file a claim with the shipper. You have 14 days to inspect your shipment and contents. After that period of time, IAG is no longer responsible for missing items. You have 30 days to report any damaged or incorrect items, after that period of time IAG is no longer responsible for returns or exchanges. You can contact us by sales@iagoffroad.com or call 410-840-3555 for assistance. *International orders are subject to customs charges, duties or fees. Please check with your local customs office before ordering. IAG is not responsible for international customs charges, duties or brokerage fees.

Drop Shipping: Some items require drop shipping to complete an order. These products are shipped from manufacturer or distributor warehouses across the country. In some cases, this may speed up delivery time. In other cases, it could add 1-3 days to the delivery time. If you have a question regarding an order please contact our sales desk at 410-840-3555.

Order Processing: Orders placed after 2PM EST may not be processed the same day. Order processing may take 24-48 hours. USPS orders placed after 10am EST will ship the following business day if the items are in stock

RETURNS

IAG Off-Road Products 30 Day Return Policy

Most IAG Products are subject to a 30 Day return policy which begins on the date the product is received. IAG engines, electronics, clearance items, discontinued items, blemished items, and open box specials are not eligible for return. To verify if a product is eligible for return, please contact our support team at support@iagoffroad.com. All product returns require a return authorization number (RMA#) before being shipped back to IAG. An RMA number is obtained by calling the IAG Support Desk at 410-840-3555 or emailing support@iagoffroad.com. Items eligible for our 30 Day Return Policy may be subject to a full refund of the price originally paid once they are received back and verified to be in brand new and resellable condition. The customer is responsible for return shipping to IAG Off-Road and if free shipping was provided on the initial purchase, the customer is also responsible for reimbursement of IAG’s shipping cost to be deducted from the product refund.

If 31-60 days have passed since the product was received, IAG may consider a return with a 20% restocking fee and issuance of store credit to IAG’s webstore on a case-by-case basis. Contact our support team (support@iagoffroad.com) to determine whether the product is eligible. No returns will be considered if more than 60 days have passed since the item was received.

Non-IAG Products Return Policy

-Special order and/or non-stocking items are generally not eligible for return. Some products not manufactured by IAG Off-Road may be returned at the discretion of the manufacturer. IAG Off-Road can help coordinate returns, exchanges and warranty claims of these products per the terms of the manufacturer’s policies. A minimum of 20% restocking fee is required if a non-IAG item is eligible for return. Store credit may sometimes be offered as an alternative if refund is not eligible. *Engine components, electronics (such as Cobb Accessport), clearance items and open box specials are not eligible for return.

REFUNDS

Refunds may take up to 30 days to process. Payments made by Credit Card or PayPal are returned back to the original account used during the transaction. In lieu of refunds, a store credit in the full amount of the refund can be issued immediately as a more immediate alternative. There are no cash returns; IAG will issue a business check for the return of funds. Refunds are decided by the management and not by sales staff. Canceled service appointments with deposits are non-refundable.

IAG Product Warranty

This limited warranty gives you specific legal rights and you may also have other rights, which vary from state to state. We limit the duration and remedies of all implied warranties, including, without limitation, the warranties of merchantability and fitness for a particular purpose to the duration of this express limited warranty. Some states do not allow limitations on how long an implied warranty lasts. The remedies described below are your sole and exclusive remedies and our entire liability for any breach of this limited warranty. Our liability shall under no circumstances exceed the actual amount paid by you for the product, nor shall we under any circumstances be liable for any consequential, incidental, special or punitive damages or losses, whether direct or indirect.

We're proud to offer a Lifetime Warranty on IAG manufactured parts. In the unlikely event of a structural failure excluding powder coating, we will provide free repair or replacement for life to the original purchaser.

IAG will repair any IAG manufactured product that proves to be defective in materials or workmanship within the warranty period. If a repair is not possible, we will either replace your Pproduct with a new product of similar composition and price, or refund the full purchase price of your product, at our sole discretion. There is no charge for inspection but the buyer is responsible for shipping charges.

IAG I-Line imported parts offer a three-year limited warranty. In the unlikely event of a failure, we will provide free replacement parts for three years to the original purchaser. If the product is discontinued we will provide store credit in the amount of the original purchase.

Other Manufacturer Products:

Products not manufactured by IAG are subject to the individual manufacturer warranties which may apply. If you have questions concerning the fitment, appearance, or performance of your item, please contact a member of our customer support team for assistance.

Our customer service team is happy to assist you with the products purchased from IAG Performance. Our support associates can help you with installation support, troubleshooting advice, and help to identify possible manufacturer defects.

For products that are found to have defects, our support department can provide the contact information for the manufacturer to arrange a warranty inspection and, if applicable, any necessary repairs or replacement shipments.

You may also contact the manufacturer directly for information regarding product eligibility and specific terms and conditions of warranty coverage.