PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws and is the property of IAG Off-Road. The collective work includes works that are licensed to IAG Off-Road. Copyright 2023, IAG Off-Road ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with IAG Off-Road or purchasing IAG Off-Road products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with IAG Off-Road or to purchase IAG Off-Road products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited unless authorized by IAG Off-Road. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Trademarks
All trademarks, service marks and trade names of IAG Off-Road used in the site are trademarks or registered trademarks of IAG Off-Road
Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, IAG Off-Road disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. IAG Off-Road does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. IAG Off-Road does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
IAG Off-Road shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if IAG Off-Road has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors
In the event that a IAG Off-Road product is mistakenly listed at an incorrect price or application, IAG Off-Road reserves the right to refuse or cancel any orders placed for the product listed at the incorrect price or application. IAG Off-Road reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, IAG Off-Road shall issue a credit to your credit card account in the amount of the incorrect price. IAG Off-Road is not responsible for typographical errors including errors in applications and manufacturer recommendations and specifications.
Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by IAG Off-Road without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Notice
IAG Off-Road may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to IAG Off-Road.
Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of Maryland, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of IAG Off-Road products) shall be in the state or federal courts located in Carroll County, Maryland. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of IAG Off-Road products) must be commenced within one (1) year after the claim or cause of action arises. IAG Off-Road's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. IAG Off-Road may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a IAG Off-Road or other licensed employee, host, or representative, as well as other members or visitors on the site, is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Participation Disclaimer
IAG Off-Road does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, IAG Off-Road is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, IAG Off-Road reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to IAG Off-Road in its sole discretion.
Indemnification
You agree to indemnify, defend, and hold harmless IAG Off-Road, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Third-Party Links
In an attempt to provide increased value to our visitors, IAG Off-Road may link to sites operated by third parties. However, even if the third party is affiliated with IAG Off-Road, IAG Off-Road has no control over these linked sites, all of which have separate privacy and data collection practices, independent of IAG Off-Road. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, IAG Off-Road seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Returns:
You have 14 days to inspect your shipment and contents. After that period, IAG is no longer responsible for missing items. You have 30 days to report any damaged or incorrect items, after that period IAG is no longer responsible for returns or exchanges. All stocking products are subject to a 30 Day return policy. The item(s), when approved for return, are subject to a 20 percent restocking fee. The cost of shipping is also deducted from the refund (if the order qualified for free shipping.) Cancelled orders are subject to a 20 percent cancellation fee. Lost packages will only be replaced, not refunded pending claim approval. All product returns require a return authorization number before being shipped back to IAG or the manufacturer. An “RMA” number is obtained by calling the IAG Support Desk at 410-840-3555 or emailing support@iagoffroad.com. Some products may require shipping back to the manufacturer for inspection before a return or exchange can take place. Some products may not be able to be returned. Due to COVID-19 we are unable to accept returns on apparel. Please contact us if you have a fitment issue with our apparel. Products that have been modified or installed are not eligible for return. There are no returns for Special Order/Made to Order items and Electrical Components (including the COBB Accessport). Items returned after the 30 Day return period without an RMA will be refused. Canceled service appointments with deposits are non-refundable.
Refunds:
Refunds take 30 days or less. Payments made by Credit Card or PayPal are returned back to the original account used during the transaction. There are no cash returns; we will issue a business check for the return of funds. Refunds are decided by the management and not by sales staff. Canceled service appointments with deposits are non-refundable.
Services
Canceled service appointments with deposits are non-refundable. Tuning deposits are non-refundable.
Shipping Policy:
All products sold on the shopping cart are shipped by UPS, USPS, or Freight. IAG reserves the right to choose the lowest cost shipping method when free shipping is offered, despite the customer's selection of the free method. All packages include shipping insurance in case they are lost or damaged. USPS requires signature confirmation on all insured orders over $200.00. UPS tracking numbers are automatically generated when a package ships and the number is sent to the email address you provided. If a package contents is damaged during shipping please notify the shipping driver and file a claim with the shipper. You have 14 days to inspect your shipment and contents. After that period of time, IAG is no longer responsible for missing items. You have 30 days to report any damaged or incorrect items, after that period of time IAG is no longer responsible for returns or exchanges. You can contact us by support@iagoffroad.com or call 410-840-3555 for assistance. *International orders are subject to customs charges, duties or fees. Please check with your local customs office before ordering. IAG is not responsible for international customs charges, duties or brokerage fees.
Drop Shipping:
Some items require drop shipping to complete an order. These products are shipped from manufacturer or distributor warehouses across the country. In some cases, this may speed up delivery time. In other cases, it could add 1-3 days to the delivery time. If you have a question regarding an order please contact our sales desk at 410-840-3555.
Military Discount:
IAG Off-Road does not routinely administer sales or rebates but is inclined to provide a 10% discount to any military or first responder, regardless of status. (active vs. inactive) This deduction can be easily obtained by using the military and first responder discount link. Military discounts are only valid for IAG Products and cannot be added to on sale products.
Sale Pricing:
Sale pricing is only valid during the time of the sale. Prices cannot be adjusted for items purchased outside of the sale period. No Rainchecks.