FREE SHIPPING!
Free Shipping on most orders of $249 or more!
Oversized packages and freight shipments do not qualify for free shipping. If the items in your order which qualify for 'Free Shipping' total $249 or more, your order ships FREE! Free shipping is only available to the continental United States also referred to as the “lower 48 states”.
Shipping Policy:
All products sold on the shopping cart are shipped by UPS or USPS. All packages include shipping insurance in case they are lost or damaged. USPS requires signature confirmation on all insured orders over $200.00. UPS tracking numbers are automatically generated when a package ships and the number is sent to the email address you provided. If a package contents is damaged during shipping please notify the shipping driver and file a claim with the shipper. You have 14 days to inspect your shipment and contents. After that period of time, IAG is no longer responsible for missing items. You have 30 days to report any damaged or incorrect items, after that period of time IAG is no longer responsible for returns or exchanges. You can contact us by Email or call 410-840-3555 for assistance. *International orders are subject to customs charges, duties or fees. Please check with your local customs office before ordering. IAG is not responsible for international customs charges, duties or brokerage fees.
Drop Shipping:
Some items require drop shipping to complete an order. These products are shipped from manufacturer or distributor warehouses across the country. In some cases, this may speed up delivery time. In other cases, it could add 1-3 days to the delivery time. If you have a question regarding an order please contact our sales desk at 410-840-3555.
Order Processing:
Orders placed after 3PM EST may not be processed the same day. Order processing may take 24-72 hours.
Oversized packages and freight shipments do not qualify for free shipping. If the items in your order which qualify for 'Free Shipping' total $250 or more, your order ships FREE! Free shipping is only available to the continental United States also referred to as the “lower 48 states”.
Returns & Exchanges:
How do I return an item?
You have 14 days to inspect your shipment and contents. After that period, IAG is no longer responsible for missing items. You have 30 days to report any damaged or incorrect items, after that period IAG is no longer responsible for returns or exchanges. All stocking products are subject to a 30 Day return policy. The item(s), when approved for return, are subject to a 20 percent restocking fee. Canceled orders may be subject to a 20% cancellation fee. All product returns require a return authorization number before being shipped back to IAG or the manufacturer. An “RMA” number is obtained by calling the IAG Support Desk at 410-840-3555 or emailing support@iagoffroad.com. Some products may require shipping back to the manufacturer for inspection before a return or exchange can take place. Some products may not be able to be returned. Products that have been modified or installed are not eligible for return. There are no returns for Special Order/Made to Order items and Electrical Components (including the COBB Accessport). Items returned after the 30 Day return period without an RMA will be refused. Canceled service appointments with deposits are non-refundable.
Refunds:
Refunds take 30 days or less. Payments made by Credit Card or PayPal are returned back to the original account used during the transaction. There are no cash returns; we will issue a business check for the return of funds. Refunds are decided by the management and not by sales staff. Canceled service appointments with deposits are non-refundable.